1. Are your products cruelty-free?
Yes! VENETIE Cosmetics is proudly cruelty-free. We do not test on animals—ever.
2. What skin tones do your lip products work for?
Our glosses and liners are created to flatter a wide range of complexions, especially melanin-rich tones. There’s something for everybody in VENETIE.
3. How long does shipping take?
Processing takes 2–4 business days. Shipping typically takes 3–7 business days depending on your location. You’ll receive tracking info once your order ships.
4. Do you accept returns or exchanges?
Due to the nature of our lip products and for hygiene reasons, all sales are final. Please contact us at info@venetiecosmetics.com if there’s an issue with your order.
5. Can I cancel or modify my order after placing it?
We begin processing orders quickly, so changes may not be possible. Please email us at info@venetiecosmetics.com within 2 hours of purchase and we’ll try our best!
6. What if my package is lost or damaged?
We are not responsible for packages lost or damaged in transit. Please contact the carrier directly. However, feel free to reach out to us at info@venetiecosmetics.com — we’ll support you however we can.
Shipping Policy
Orders are processed within 2–4 business days and shipped via USPS. Shipping rates are calculated at checkout. Once shipped, you’ll receive a tracking number via email. Enjoy free shipping over $50
VENETIE Cosmetics is not responsible for delays, lost packages, or damages caused during transit.
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Refund & Return Policy
At VENETIE Cosmetics, all sales are final. Due to the nature of our products and for hygiene and safety reasons, we are unable to offer refunds, returns, or exchanges under any circumstances.
Please double-check your order before checking out. Once placed, orders cannot be canceled, edited, or refunded.
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Damaged, Defective, or Incorrect Item Policy
If your order arrives damaged, defective, or incorrect, you must report the issue within 48 hours of receiving the package by emailing us at info@venetiecosmetics.com.
Please include:
• Your full name and order number
• A clear description of the issue
• Clear photos of the item(s) and packaging
Once your claim is reviewed, we will evaluate and, if approved, issue a replacement or store credit at our discretion.
Claims made after 48 hours will not be accepted.
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Privacy Policy
VENETIE Cosmetics values your privacy. We only collect personal information—such as your name, address, and email—to fulfill your order and keep you updated.
We will never sell, trade, or share your personal data with third parties.
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Terms of Service
By purchasing from our site, you agree to all store policies listed above.
VENETIE Cosmetics reserves the right to update these policies at any time, without notice.
For any questions, please contact us at:
